Microsoft Chaos! Copilot Down 💥 UK/Europe 🤯

Tech & Science

Copilot Down: UK Users Face AI Assistant Blackout
Microsoft is actively working to resolve a significant incident that has left users in the United Kingdom unable to access its AI-powered Copilot digital assistant. The company’s initial statement, issued just one hour ago, confirmed the outage and acknowledged that some users who *can* still access the service are experiencing degraded functionality with specific features. “We’re investigating an issue in which users in the United Kingdom may be unable to access Microsoft Copilot, or experience degraded functionality with some features,” the company stated.

Capacity Scaling Triggered the Outage
The root cause of the Copilot disruption has been identified as a capacity scaling issue. Following a review of service monitoring telemetry, Microsoft determined that an unexpected surge in traffic was the primary driver behind the service interruption. “Indications from service monitoring telemetry suggest an unexpected increase in traffic has resulted in impact,” Microsoft elaborated, highlighting the rapid demand placed on the system. They are continuing their investigation to determine the precise next steps required for a complete resolution.

Immediate Action: Manual Capacity Scaling
To immediately improve Copilot’s availability, Microsoft has implemented manual capacity scaling. This proactive measure involves increasing server resources to handle the elevated traffic volume. The company reports that this immediate adjustment is contributing to restoring service availability for affected users. They are diligently monitoring the situation to ensure sustained improvements.

Load Balancing Problems Compound the Issue
Adding to the complexity, a separate incident – identified as DZ1193516 – has caused administrators to encounter errors when accessing Microsoft Defender for Endpoint features, including device inventory and threat detection. Microsoft has pinpointed a load balancing problem as a contributing factor to the overall issue, explaining that this contributes to the disruption of services.

AI PC Testing Continues Amidst Service Problems
Despite the ongoing disruption, Microsoft is maintaining its efforts to enhance AI PC support. Eleven tests were conducted to evaluate Bluetooth audio support for AI PCs, demonstrating a commitment to continued product development and feature improvements, even as they address the current service instability.